Terms of service
Last updated: 25 October 2026
These terms apply to purchases from clutchdenim.co.za. By placing an order you agree to these terms and to our Refund Policy, Shipping Policy and Privacy Policy. Nothing in these terms limits your rights under South African consumer law.
1. Who you are buying from
Clutch Denim (Pty) Ltd, trading as Clutch Denim
Registration number: 2024/485798/07
No. 10 Horsewood Drive, Zimbali Coastal Resort, Ballito, KwaZulu-Natal, 4439, South Africa
Phone: 081 042 8435
Email: care@clutchdenim.co.za | Returns: returns@clutchdenim.co.za
2. Products
We sell denim clothing and related apparel. Each product page shows the description, fabric, sizes, colours and price. Denim can vary slightly in shade and finish between garments and on different screens; this does not affect your rights if an item is faulty, wrong or materially different from its description.
3. Orders
Placing an order is an offer to buy. We may decline or cancel an order if an item is unavailable, payment fails, a price was shown in error, fraud is suspected or delivery details are incomplete. If you have already paid, we refund you in full.
4. Prices and payment
Prices are in South African Rand (ZAR). Delivery charges and the full total are shown at checkout before you pay. You can pay using the methods offered at checkout, which may include card payments and buy-now-pay-later providers (subject to their own terms).
5. Delivery
We deliver within South Africa. Standard delivery is R45, free on orders of R600 or more; express delivery is R65. Full details are in our Shipping Policy.
6. Returns and cancellations
You can request a return within 7 days of delivery as set out in our Refund Policy. Faulty, damaged, incorrect or misdescribed items are handled in line with the Consumer Protection Act, at our cost.
7. Promotions
Discount codes and promotions follow the conditions stated with each offer. Unless stated otherwise they cannot be combined, exchanged for cash or applied to past orders.
8. Ownership and risk
Items become yours, and the risk passes to you, once they are delivered and paid for.
9. Complaints
Contact care@clutchdenim.co.za or 081 042 8435. If we cannot resolve a complaint, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission.
10. Liability
To the extent the law allows, we are not liable for indirect or consequential losses or for events beyond our reasonable control. This does not limit any liability that cannot lawfully be excluded.
11. Changes and governing law
We may update these terms; the version published when you order applies to that order. These terms are governed by the laws of the Republic of South Africa.