Effective date: 01.06.2026

These website Terms of Sale govern purchases from the Clutch Denim online store at www.clutchdenim.co.za. By placing an order, the customer agrees to these Terms, the Returns and Refunds Policy, the Shipping and Delivery Policy, the Privacy Notice and all product-specific disclosures shown before checkout.

1.1 Supplier information

Supplier/trader: Clutch Denim (Pty) LTD, trading as Clutch Denim

Registration number: 2024/485798/07

VAT number, if applicable: N/A

Physical address and address for service: 6 Zimbali Dr, Zimbali East, Ballito, KwaZulu-Natal, 4399, South Africa

Email: care@clutchdenim.co.za

Returns email: returns@clutchdenim.co.za

Telephone/WhatsApp: n/q

Office bearers/directors/members, where required: N/A

1.2 Products

Clutch sells clothing and denim products online. Product images are for display purposes and may vary depending on screen settings, lighting, photography, wash, production batch and garment size. The customer must review the product description, size guide, care information and product-specific disclosures before placing an order.

1.3 Orders and contract formation

An order is an offer by the customer to purchase the selected goods. Clutch may accept or reject an order. A binding sale is concluded only when Clutch confirms acceptance of the order by email, dispatch confirmation or other written confirmation. Clutch may refuse or cancel an order where goods are unavailable, pricing is incorrect, payment fails, fraud is suspected, delivery details are incomplete, or the order cannot reasonably be fulfilled.

1.4 Review before checkout

Before submitting an order, the customer must review the selected products, quantities, sizes, colours, delivery details, pricing, taxes, delivery fees and total amount payable. The customer is responsible for correcting errors before payment is made.

1.5 Prices and payment

Prices are displayed in South African Rand unless otherwise stated. Prices may include or exclude delivery fees as stated at checkout. Clutch may correct obvious pricing errors before accepting an order. Payment must be made using the payment methods offered at checkout. Clutch does not store full card details unless expressly stated by the payment provider and permitted by law.

1.6 Stock availability

All products are subject to availability. Items placed in a cart are not reserved until the order is accepted and payment is confirmed. If Clutch cannot supply an ordered item, Clutch will notify the customer and refund the affected payment within the period required by law.

1.7 Delivery

Delivery is governed by the Shipping and Delivery Policy. Clutch will take reasonable steps to dispatch accepted orders within the timeframe stated at checkout or in the Shipping and Delivery Policy. Unless a different period is agreed with the customer, Clutch will perform within the period required by applicable law.

1.8 Risk and ownership

Ownership passes to the customer after Clutch has received full payment and the goods have been delivered, subject to applicable law. Risk in the goods passes to the customer on delivery to the delivery address or collection by the customer or the customer’s authorised representative, subject to mandatory consumer rights.

1.9 Cancellations, returns and refunds

Cancellations, returns, refunds, repairs and replacements are governed by the Returns and Refunds Policy and applicable law. Clutch does not offer exchanges or voluntary returns beyond legal rights.

1.10 Promotions and discount codes

Promotions, discounts and voucher codes are subject to the specific terms stated for the promotion. Unless stated otherwise, promotions cannot be combined, redeemed for cash or applied retrospectively to completed orders. Clutch may withdraw or amend a promotion where reasonably necessary and lawful.

1.11 Customer account and information accuracy

The customer is responsible for providing accurate account, contact, delivery and payment information. Clutch is not liable for failed or delayed delivery caused by incorrect, incomplete or outdated information supplied by the customer.

1.12 Complaints

Customers may lodge complaints by emailing care@clutchdenim.co.za. Clutch will attempt to resolve complaints reasonably and in accordance with applicable law. Where applicable, unresolved consumer complaints may be referred to the Consumer Goods and Services Ombud, the National Consumer Commission or another competent authority.

1.13 Limitation of liability

To the maximum extent permitted by law, Clutch will not be liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity or loss arising from events beyond its reasonable control. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights under applicable law.

1.14 Changes to terms

Clutch may update these Terms from time to time. The version applicable to a purchase is the version published at the time the order is placed, unless a change is required by law or agreed with the customer.

1.15 Governing law

These Terms are governed by the laws of the Republic of South Africa.

 

2. Clutch Denim Shipping and Delivery Policy

This Shipping and Delivery Policy applies to online purchases from Clutch Denim.

2.1 Delivery areas

Clutch currently delivers to [insert delivery areas, e.g. addresses within South Africa only]. Clutch may refuse orders for locations it cannot reasonably service.

2.2 Delivery fees

Delivery fees are displayed at checkout before payment. Delivery fees may vary depending on location, courier service, order value, promotion, or delivery method selected.

2.3 Dispatch and delivery times

Estimated dispatch and delivery timeframes are displayed on the website or at checkout. Delivery times are estimates only unless Clutch expressly agrees to a specific delivery date in writing. Clutch will take reasonable steps to dispatch and deliver orders within the stated timeframe or within the period required by law.

2.4 Courier delays

Clutch is not responsible for courier delays caused by events beyond its reasonable control, including strikes, protests, extreme weather, road closures, public disorder, system failures, incorrect delivery details, failed payment verification, customs or import delays, or courier operational issues, subject to mandatory consumer rights.

2.5 Failed delivery

The customer must ensure that someone is available to receive the order at the delivery address. If delivery fails because the address is incorrect, no one is available, access is refused, or the customer does not respond to courier contact attempts, the customer may be responsible for additional delivery or return costs to the extent permitted by law.

2.6 Inspection on delivery

The customer should inspect the package as soon as reasonably possible after delivery. If the wrong item was delivered, the parcel appears damaged, or the goods appear damaged on delivery, the customer must notify Clutch as soon as reasonably possible at care@clutchdenim.co.za with the order number and photographs.

2.7 Unavailable goods

If Clutch cannot supply an ordered item after accepting payment, Clutch will notify the customer and refund the affected payment within the period required by law.