Shipping policy

Effective date: 01.06.2026

This Shipping and Delivery Policy applies to online purchases from Clutch Denim.

1.1 Delivery areas

Clutch currently delivers to addresses within South Africa only. Clutch may refuse orders for locations it cannot reasonably service.

1.2 Delivery fees

Delivery fees are displayed at checkout before payment. Delivery fees may vary depending on location, courier service, order value, promotion, or delivery method selected.

1.3 Dispatch and delivery times

Delivery times are Mon-Fri, no shipping on weekends. Estimated dispatch and delivery timeframes are displayed on the website or at checkout. Delivery times are estimates only unless Clutch expressly agrees to a specific delivery date in writing. Clutch will take reasonable steps to dispatch and deliver orders within the stated timeframe or within the period required by law. 

1.4 Courier delays

Clutch is not responsible for courier delays caused by events beyond its reasonable control, including strikes, protests, extreme weather, road closures, public disorder, system failures, incorrect delivery details, failed payment verification, customs or import delays, or courier operational issues, subject to mandatory consumer rights.

1.5 Failed delivery

The customer must ensure that someone is available to receive the order at the delivery address. If delivery fails because the address is incorrect, no one is available, access is refused, or the customer does not respond to courier contact attempts, the customer may be responsible for additional delivery or return costs to the extent permitted by law.

1.6 Inspection on delivery

The customer should inspect the package as soon as reasonably possible after delivery. If the wrong item was delivered, the parcel appears damaged, or the goods appear damaged on delivery, the customer must notify Clutch as soon as reasonably possible at care@clutchdenim.co.za with the order number and photographs.

1.7 Unavailable goods

If Clutch cannot supply an ordered item after accepting payment, Clutch will notify the customer and refund the affected payment within the period required by law.