FAQ
Got a question? Most answers are below. If you can't find what you need, email us at care@clutchdenim.co.za or call 081 042 8435.
Orders & payment
What payment methods do you accept?
All available payment options are shown at checkout. Prices are in South African Rand (ZAR).
Can I change or cancel my order?
Email care@clutchdenim.co.za as soon as possible with your order number. We'll do our best to help, but we can't guarantee changes or cancellations once your order has been packed or handed to the courier.
Is an item reserved once it's in my cart?
No. Items are only reserved once your order is placed and payment is confirmed.
Shipping & delivery
Where do you deliver?
Anywhere in South Africa. We don't ship internationally yet.
How much does delivery cost?
Standard delivery is R45, and it's free on orders of R600 or more. Express courier is R65. Both options include shipping protection.
How long will my order take?
Most orders are delivered within 3–5 business days. Couriers deliver Monday to Friday only, and remote areas, peak periods and weather can occasionally add a few days.
Where is my parcel?
We email tracking details once your order ships. If you need help, email care@clutchdenim.co.za with your order number.
My parcel arrived damaged or I got the wrong item. What now?
Email care@clutchdenim.co.za with your order number and clear photos of the item and packaging, and we'll sort it out at our cost.
Returns & refunds
Can I return something?
Yes. You have 7 days from delivery to return any item, no reason needed. It must be unworn, unwashed and unaltered, with the tags still attached.
Does that include items I bought on promotion or with a discount code?
Yes. The same 7-day return rules apply to every item, whatever price you paid.
How do I start a return?
Email returns@clutchdenim.co.za with your order number and the item you're returning. Please wait for our instructions before sending anything back.
Who pays for return shipping?
For change-of-mind returns, you cover the return shipping. If the item is faulty, damaged, incorrect or not as described, we cover it.
Can I exchange for a different size?
We don't do direct exchanges. Return the original item and place a new order for the size or colour you want. Stock isn't held for you, so you may want to order the new size straight away.
When will I get my refund?
Once we've received and checked your return, we refund your original payment method. Your bank may take a few days to show it.
Full details are in our Refund Policy.
Our denim
Where is Clutch denim made?
Our garments are made for us in Lesotho and sold directly to you online, which helps us keep prices fair.
What is it made of?
Most of our stretch styles use a cotton-rich blend (typically 74% cotton, 23% polyester, 3% spandex). Some pieces are 100% cotton. Each product page lists its exact fabric.
How do I find my size?
Sizes vary by style. Jeans, skirts and many women's jackets come in waist sizes, while some jackets and dresses use letter sizes (XS to 2XL). The available sizes are shown on each product page. Not sure? Email us and we'll help you choose.
Why does my item look slightly different from the photos?
Wash, shade and stitching can vary slightly between garments and on different screens. That's normal for denim and not a defect, unless the item is clearly different from its description.
Contact us
Orders and general questions: care@clutchdenim.co.za
Returns: returns@clutchdenim.co.za
Phone: 081 042 8435
Monday to Friday, 08:00–16:30 (excluding public holidays)