Returns & Refunds

  • You have 7 days from delivery to return an item — no reason needed.
  • Item must be unworn, unwashed, unaltered, with tags and packaging intact.
  • We don't offer exchanges — return your item, then place a new order for the size/colour you want.
  • Sale and clearance items can only be returned if they're faulty or wrong — not for change of mind.
  • Refunds go back to your original payment method once we've received and checked the return.

How do I make a return?

1. Request your return within 7 days of delivery Email returns@clutchdenim.co.za with your order number and the item you're returning. You don't need to give a reason.

2. Send the item back in original condition Unworn, unwashed, unused, with all original tags, labels and packaging still attached. Items that show signs of wear, washing, alteration, or missing tags may be refused or refunded at a reduced amount.

3. You cover the return shipping Unless the item is faulty, damaged, wrong, or not what you ordered — in that case, it's on us.

4. We check it, then refund you Once we've received and inspected the item, we'll refund the amount to your original payment method. Bank and card processing times may affect when it actually reflects in your account.

Got a faulty, damaged, or wrong item?

This is different from a change-of-mind return, and it's on us either way.

Email care@clutchdenim.co.za as soon as possible with:

  • your order number
  • what's wrong
  • clear photos

If the item is genuinely faulty, incorrect, or damaged in delivery, we'll cover the return cost and sort out a refund, repair, or replacement.

A few things to know before you buy

  • No exchanges. If you want a different size or colour, return the original (if eligible) and place a new order. We can't guarantee the item you want will still be in stock by then.
  • Sale, clearance and discounted items aren't eligible for change-of-mind returns. If something was discounted because of a disclosed flaw (a mark, a shade difference, a missing tag, etc.), that specific issue isn't grounds for return — but anything undisclosed still is.
  • Denim varies naturally. Wash, shade, distressing, stitching and fit can look slightly different from the photos or between garments — that's normal, not a defect, unless it's materially different from what was described.
  • Wrong size/colour/style ordered by mistake? That's only returnable within the 7-day window above, following the same condition rules — not treated as a fault.
  • Keep your proof of purchase — order confirmation, invoice, or payment confirmation — you'll need it for any return.

The fine print

This policy applies to purchases from the Clutch Denim online store and must be read alongside our Website Terms of Sale and Conditions, Shipping and Delivery Policy, and Privacy Notice. Please read these before making any purchase. Once goods are purchased, this means you have agreed to the above policies.

We reserve the right to refuse returns that are fraudulent, abusive, not linked to a valid order, or that don't meet the conditions above. Nothing here limits any right you're legally entitled to under South African consumer law — where our policy is stricter than what we're allowed to offer, your legal rights take priority.