Refund policy
Last updated: 25 October 2026
The short version
- You have 7 days from delivery to return any item for a refund. No reason needed.
- This applies to every item, including items bought on promotion or with a discount code.
- Items must be unworn, unwashed and unaltered, with the original tags attached.
- For change-of-mind returns, you pay the return shipping. For faulty, damaged, wrong or misdescribed items, we do.
- Refunds go back to your original payment method.
How to return an item
1. Tell us within 7 days of delivery. Email returns@clutchdenim.co.za with your order number and the item you're returning. Please wait for our return instructions before sending anything.
2. Send it back in its original condition. Unworn, unwashed, unaltered, with tags and labels attached. Items that have been worn, washed, altered or damaged after delivery can't be accepted for a change-of-mind return.
3. We check it and refund you. Once we receive and inspect the item, we refund the price you paid to your original payment method. Your bank or card provider may take a few days to show the refund.
Faulty, damaged, wrong or misdescribed items
Email care@clutchdenim.co.za as soon as possible with your order number, a description of the problem and clear photos. We will arrange collection or reimburse the return shipping, and offer a repair, replacement or refund in line with the Consumer Protection Act.
Exchanges
We don't do direct exchanges. If you need a different size or colour, return the original item and place a new order. Stock isn't held for you, so you may want to order the new item straight away.
Good to know
- Denim can vary slightly in shade, wash and finish between garments and on different screens. This isn't a defect unless the item is clearly different from its description.
- Please keep your order confirmation as proof of purchase.
- We may decline returns that are fraudulent or not linked to a valid order.
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
Contact
Returns: returns@clutchdenim.co.za
Customer care: care@clutchdenim.co.za | 081 042 8435
Clutch Denim (Pty) Ltd, No. 10 Horsewood Drive, Zimbali Coastal Resort, Ballito, KwaZulu-Natal, 4439, South Africa